Este plugin se ha cerrado desde el 15 de abril de 2022 y no está disponible para descargar. Este cierre es temporal, pendiente de una revisión completa.


27 de mayo de 2021
Plugin good at first glance. The main problem I have is that it isn't perfect for membership site, hopefully they can fix this. If a WP user creates a support ticket, but enters a different email address than the one on their account, KB-Support doesn't link this "KB-Support customer" to WP user, instead creates a new "customer" in KB Support. This makes for a lot of extra work trying to find the actual WP user (when trying to change their details, or fix account problems, etc), especially a problem for me running a membership website. I have tried deleting the duplicate KB-Support customer, changing the email address of the other KB-Support customer to the new one (matching the WP user email address), and it still doesn't link to the WP user.
3 de febrero de 2021
We've set up a new plugin for the events sector and use KB Support for our Articles and ticket logging system. Such an easy plugin to use.
14 de octubre de 2020
KB Support has been a real life-saver and has enabled me to get rid of the over-priced support platform that I had been using. The plugin is well-built, is very intuitive and has worked faultlessly, providing all the features you need to provide a first-class support system and doumentation. The extensions are very reasonably priced and with the addition of the Email Support extension I have everything I had from my previous help desk provider and more! Thanks for the great plugin!
10 de mayo de 2020
This is a great ticket system for WordPress. I've added the premium extensions Canned Replies, KB integration, and Email Piping. It does all that I need without having to pay a high monthly fee for a 3rd party ticket service.
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