Descripción
Customer Intelligence for WooCommerce brings enterprise customer analytics directly into your WordPress admin. Predict Customer Lifetime Value, segment customers with RFM analysis, identify churn risk, and analyze cohort retention — all without sending a single byte to a third-party service.
Why this plugin
- 100% WordPress-Native — Your customer data stays on your server. No external APIs, no SaaS subscriptions.
- Affordable — Free open-source alternative to Metorik ($50-200/mo) and Glew.io ($79+/mo).
- Fast and lightweight — Background processing via WP-Cron, no impact on storefront performance.
- HPOS Compatible — Works with WooCommerce High-Performance Order Storage.
Key Features
- Customer Lifetime Value (CLV) — Predict the revenue every customer will generate using historical purchase data.
- RFM Segmentation — Visual 5×5 matrix classifying customers into Champions, Loyal, At Risk, Lost, and more.
- Churn Prediction — Heuristic churn-risk scoring with configurable thresholds.
- Cohort Retention Heatmap — See how each cohort of new customers retains over time.
- Segment Export — CSV export compatible with Mailchimp, Klaviyo, and other email platforms.
- Weekly Digest Email — Optional weekly summary of newly at-risk customers.
- WooCommerce Admin Integration — CLV and churn risk columns in the Users list, plus a dashboard widget.
Segments included
- Champions, Loyal, Potential Loyalists, New Customers, Promising
- Need Attention, About to Sleep, At Risk
- Hibernating, Lost, Cannot Lose Them
Privacy
All processing happens on your own server. No customer data is transmitted externally. See PRIVACY.md for details.
Instalación
- Install WooCommerce first (required dependency).
- Upload the plugin files to
/wp-content/plugins/customer-intelligence-for-woocommerce/, or install through the WordPress plugin directory. - Activate the plugin through the Plugins screen in WordPress.
- Go to Customer Intel > Dashboard and click Recalculate to run the initial analysis.
- Configure options under Customer Intel > Settings.
FAQ
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How is CLV calculated?
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CLV = Average Order Value x Purchase Frequency x Estimated Customer Lifespan. The plugin uses completed and processing orders to compute these values per customer.
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Does this work with HPOS?
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Yes. The plugin fully supports WooCommerce High-Performance Order Storage (Custom Order Tables) and declares compatibility on activation.
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Will this slow down my store?
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No. All calculations run in the background via WP-Cron in configurable batches (default: 100 customers per run). No queries run on the storefront.
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Can I export segments to my email marketing tool?
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Yes. Any segment can be exported as CSV. Field names are compatible with Mailchimp, Klaviyo, ConvertKit, and most ESPs.
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Does this plugin send my data anywhere?
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No. All processing is local to your WordPress server. There are no external API calls.
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What user role is required?
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Users need the
manage_woocommercecapability (Shop Manager or Administrator).
Reseñas
No hay reseñas para este plugin.
Colaboradores y desarrolladores
«Customer Intelligence for WooCommerce» es un software de código abierto. Las siguientes personas han colaborado con este plugin.
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Registro de cambios
1.0.0
- Initial release.
- CLV calculation engine.
- RFM segmentation with visual 5×5 matrix.
- Churn prediction with heuristic algorithm.
- Cohort retention heatmap.
- Segment management and CSV export (generic + Mailchimp formats).
- Weekly churn digest email.
- WooCommerce admin integration: CLV and churn columns on Users list, dashboard widget.
- HPOS (Custom Order Tables) compatibility.